What you can expect,
and what we ask.

plain english. no small print.

Touchée Organic Salon, 13959 US Highway 1, Juno Beach, Florida 33408. Booking an appointment means these terms apply. If something here does not fit your situation, call or text (561) 578-9549 and say so before you book — we would rather sort it then. Last updated 4 November 2026.

If you are not happy with your hair

Say so before you leave. At the end of the service, while you are still in the chair, is when it is easiest to fix and when Nancy can still see what you are reacting to. If you get home and it settles differently than you expected, call within seven days and come back. If it is not what you asked for, the adjustment is at no charge.

What that does not cover is changing your mind about what you asked for. A different color from the one you chose is a new appointment, not a redo, and we will tell you that honestly rather than quietly.

Color correction works differently

Correction is a process, not a single appointment. It is priced by time, quoted only after a consultation, and it often takes several visits — hair will only give up so much in one sitting, and pushing it further is how hair breaks. Being asked back is the plan working, not the work failing. You are told at the consultation if that is likely, before anything is mixed.

Booking, deposits and cancellations

A deposit of 75% of the service is taken when you book, and it comes off what you pay on the day. Give 24 hours' notice to change or cancel — 48 hours on an appointment of two hours or more, because a long appointment cannot be refilled at short notice — and nothing is charged. With less notice than that the charge depends on how much notice you gave: between 24 and 48 hours on an appointment of two hours or more, 50% of the service is charged; less than 24 hours’ notice, 75% of the service is charged. Not arriving without telling us is 75% the first time and the full price after that. Whatever is left of your deposit comes back — carried to a new appointment in full, kept as credit towards your next visit if you would rather, or refunded less the card processing fee. The full detail, including no-shows, is on the cancellation policy page.

And then there is the bridge. We live here too. The drawbridge goes up, US-1 stops, a child is sick, a flight is cancelled, something happens that nobody planned for. Call or text and tell us — we would always rather know, and we will do our best to work with you. The numbers above are what the policy says; how we handle your particular morning is a conversation, and it is one we would rather have before your appointment than after it.

Consultations

A consultation is $25, taken when you book, and the whole of it comes off the service you book afterwards. It is required before corrective color and optional for everything else. It is not returned if you do not come.

Arriving late

Tell us and we will do what we can with the time that is left. Some services can be shortened; some cannot be started at all without running into the person after you. If it has to be rebooked, the cancellation terms above apply.

Prices

Every price we publish is a starting price and every time is the time we actually book, including processing. What you pay depends on your hair — its length, density, color history, and how much product the application takes. Nancy gives you the real number and the real length before anything is mixed, not at the end. If the number changes once she has seen your hair, you hear it then and you can decide.

Patch tests

A patch test is available on request, and we recommend one if you have ever reacted to hair color. Ask when you book so there is time for it. Ammonia-free does not mean reaction-free, and we would rather say that than let the word do work it cannot do.

Products you buy here

Unopened product can be returned within 14 days for exchange or salon credit. Once it has been opened we cannot take it back.

Photographs

We photograph a lot of what leaves this chair, and we ask you first — every time, out loud, before the camera comes out and before anything is posted. Saying no changes nothing about your appointment and nobody will ask you twice. If a photograph of you is already on the site or on Instagram and you would like it taken down, call or text (561) 578-9549 and it comes down. How we handle your information is on the privacy page.

Questions about any of this

Call or text (561) 578-9549, or ask at the desk. None of this is meant to be read as fine print, which is why there is not any.

What you can expect,and what we ask.