Deposits and cancellations
What we hold,
and what we charge.
plain english. no small print.
Touchée Organic Salon, 13959 US Highway 1, Juno Beach, Florida 33408. Every rule on this page applies to everyone, and the salon would rather you read it now than find out afterwards. If something here does not fit your situation, call or text (561) 578-9549 and say so. Last updated 21 October 2026.
The deposit
A deposit is taken when you book, through Square, and it comes off your service total. It is 75% of the service, on every appointment.
The deposit exists because a chair held is a chair nobody else can have. If it goes unfilled at short notice it cannot be replaced, and the rest of the week does not absorb it.
The two hours counts the whole booking, not the service you picked first. A 45-minute haircut with a blow dry added is over two hours, so it takes the larger deposit and the longer notice. What matters is the length of the appointment, not its name.
Changing or cancelling
Twenty-four hours' notice or more, and nothing is charged for the service — 48 hours on an appointment of two hours or more, because a long appointment cannot be refilled at a day's notice. Call, text, or reply to your confirmation. That is all we ask, and it is usually enough for us to fill the time.
Cancel with less notice than that, and 50% of the service is charged. Your deposit was 75%, so 25% of the service comes back to you — carried to a rescheduled appointment in full, or refunded less the card processing fee.
Moving it, or getting it back
Rescheduling keeps every penny. The deposit moves to your new appointment in full, whatever the reason and whenever you tell us.
If you would rather have the money back, it is refunded less the card processing fee. Square takes that fee when the card is charged and does not return it when the money goes back, so it is not ours to refund. Moving the appointment avoids it entirely.
Not arriving
Not arriving, without telling us, is charged at 75% the first time and 100% if it happens again. The time was held and could not be given to anyone else that day.
Emergencies happen, and we handle those one at a time. Call or text and tell us what happened. The salon would rather know.
Consultations
Every consultation is $25, taken in full when you book. It is discounted off the service bill total when you go ahead. It is not returned if you do not show up Cancel with the usual notice and it moves to your new appointment in full, or comes back less the card processing fee, like any other deposit. — that is the point of it.
Color correction is quoted at the consultation rather than over the phone, because what it takes depends on what is already on the hair.
Why any of this exists
Six chairs, not thirty. When a long appointment disappears on the morning it was due, there is no second colorist to absorb it and no waiting list deep enough to fill four hours at short notice. The deposit is not a penalty — it is the thing that lets the salon hold a whole afternoon for one person.
Tell us as early as you can and none of it applies.